"Hand Washing?" We recommend a small hand washing station with wet wipes and a Purell bottle. We do provide purell hand sanitizers.
"What time will you arrive?' We plan to allow 20 extra min's for travel based on mapquest. Please when you send your booking form include any land marks or details that may help us find your location.
We strive to arrive on time.
Our set up time is approx.. 5 min for pony rides only and 15 min's. for parties with petting zoo.
We stay for the full hour of booked party time.
I do need to note - sometimes things unexpected happen... a flat trailer tire, a mapquest detour... and as we all know DC traffic. Have a back up plan if for any reason we are delayed. Don't panic, we will be there, very very sorry for any delays. In the 10 years of business this is the one problem we do our best to avoid and often can't control (I have to say the most stressful part is being delayed when we know you have guests waiting!).
If for some reason we are running late we will call to give you notice of our arrival time.
I like to suggest IF lateness happens,have a change in schedule if needed - CAKE as a back up plan :)
NO STRESS!
"What is the best age to have a pony party?" Any age from 2 to 9 but we do offer larger ponies for children over 9.
We have horses for the "big kids" no age limit here!
Please, Just make sure to let us know the largest child's age so we bring a pony that fits and they don't get left out.
Where can we find places pony to go will be open to the public? I do my best to keep up with places we will be on facebook. You can check the different sites to see what is the latest activity we are doing or place we will be.
We love to see customers we have shared a birthday with!
What is the cost for travel? We charge $1.00 a mile round trip. Just enter your address in the from field on Mapquest or google maps and ours to find milage. 1691 Swimley Road, Berryville VA 22611
What is the policy on tipping? We strive to provide professional, top quality service and memories that will forever be part
of your family.
If you feel our staff went above your expectations tips are appreciated.
"Tipping is appreciated but never expected..."
Our business survives and grows from your referrals and feedback.
Thank you for allowing us to be part of your celebration!
Credit Card Policy
We do accept all major credit cards with a 4% convenience fee for amounts over $100.
A Deposit of $100 at time of booking secures your requested event date.
(When paid by Credit Card a $5.00 C.F. is applied)
I'm sure there are a million other questions, don't hesitate to email me if I haven't covered something!
WE ARE A FAMILY OWNED AND RUN BUSINESS!
A note about phone calls... Please email and I will return your message and also call
within the next 3 to 4 business days. Email us for prompt answers
***It is recommended you book your party 6 to 8 weeks in advance to secure a specific date***
The earlier you contact us the better!