freqaskedquestions

How do I book a party? Call us -540-955-5636 but because the ranch sometimes keeps us outside away from the phone - Send your party request to our email address at ponytogo6@yahoo.com and include:

Your name - telephone # - requested date and time - address of party

We will then answer as quickly as possible, most of the time with in 2 business days.

What if it rains or the weather is bad? I am a mother too so I understand, and leave that up to you, the parent. Our staff and animals are prepared for all types of weather. If you feel the weather is too bad to have the party, we require that you call 24 hours before your party time for a refundable deposit At any time after24 hours you are welcome to reschedule and the $50 will be applied to your new booking. In the winter, there are times when we are unable to drive the truck and trailer safely. At these times we would need to reschedule on a weekday.

I haven't received a booking form! We are sending all booking forms via email in an attached PDF for you to print out and return to us with you deposit. If we have given you a verbal or email confirmation, you are on the calendar - rest assure we will be there. If we haven't received your booking form at our office we will call ahead to confirm your party details. We usually do not call you after we have made the booking until 2 days before the party. If you do not send a deposit within 2 weeks of booking your booking may be lost. We will call if space is limited to let you know we must take a waiting party.

Who takes care of clean up? I like to say our ponies are "trailer trained" - but they do have accidents. We carry waste removal equipment and are always respectful of the homeowners property.

Where do the pony rides happen and how much space do we need? Almost any backyard will work. If you feel more comfortable we can use a cul-de-sac or side walk. In wet weather hoof prints may be left behind but again we are respectful of the property and homeowner. We try not to repeat the same route to reduce wear on the grass.

Can we feed the animals treats? We do not allow feeding of our ponies. We do suggest large carrots for the petting zoo animals to keep hands a safe distance away.

How many children do you recommend per pony? For the children to have at least 2 rides each, I have found up to 10 children per pony works best. The petting zoo, face painting or one of the party ideas work well to keep eager riders entertained.

Do you carry insurance? Yes we do. If you would like to have the party in a park you may need to fill out the proper paperwork ahead of time. You also may then request a copy of our policy for park pre-approval.

If necessary, customers may become additionally insured for the day of their event.

This service is available for a $100.00 fee, charged to us by our Insurance company

What about party rules? We ask that none of the petting zoo animals are picked up. Our horses are very use to children, toys and decorations involved in parties, however preparation is best. Let the guests know before the animals arrive some party basics - do not run up to or around the ponies - don't throw or swing objects around the animals - Keep loud noises to a minimum (no balloon popping games) - Keep pets inside when possible (many pets have never experienced this environment before) Again I want to say - don't worry! Being safe is best and thinking ahead can avoid any accidents.

Hand Washing - We recommend a small hand washing station with wet wipes and a Purell bottle.

What time will you arrive? We plan to allow 20 extra min's for travel based on mapquest. Please when you send your booking form include any land marks or details that may help us find your location. We strive to arrive on time. Our set up time is approx.. 10 min for parties without a moonbounce. We stay for the full hour of riding time. I do need to note - sometimes things unexpected happen... a flat trailer tire, a mapquest detour... and as we all know DC traffic. Have a back up plan if for any reason we are delayed. Don't panic, we will be there, very very sorry for any delays. In the 4 years of business this is the one problem we do our best to avoid. My cell phone # is 540-336-1091. If for some reason we are running late I will call to give you notice of our arrival time.

What is the best age to have a pony party? Any age from 2 to 9 but we do offer larger ponies for children over 9 and horses for the "big kids" no age limit here!

What is the policy on tipping? We strive to provide professional top quality service and memories that will forever be part of your family. If you feel our staff went above your expectations tips are appreciated. Our business survives and grows from your referrals and feedback. Thank you for allowing us to be part of your celebration.

I'm sure there are a million other questions, don't hesitate to email me if I haven't covered something.

How to get to Full Moon Ranch home of Pony To Go

Directions from I81

Take the Brucetown/Clearbrook Exit 321

Coming S make a left off exit/ Coming N make a right

Cross RR tracks and make a left at the T onto Rt 11N

Make your next right onto Brucetown Road

Take Brucetown Road approx 3 miles to one lane bridge on the right.

Cross bridge and make a left onto Swimley Road

Take Swimley approx 1 and ½ mile and you will see the ranch on the right

Directions from Rt 7

Make a right at light across from Triple J gas station light Crums Church Road